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Terms and conditions of business between Fire + Alchemy and a consumer:

Please read our terms and conditions below as these conditions set out the terms you agree to when purchasing products or services from Fire+Alchemy.  Please note that these T&Cs do change occasionally so please do refamiliarize yourself with them when purchasing with us.


This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to  submit  to  the  exclusive  jurisdiction  of  the  courts  of  England  and  Wales.  All contracts are concluded in English.


This site and its contents are owned by Fire + Alchemy Ltd. If you have any queries or complaints about our policies or website, please email


Accepting online orders

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods. Only upon dispatch of the goods, is a legally binding contract created between us.

Acknowledgement of your order

To enable us to process your order, you will be asked to provide us with your email address and contact details. Once payment is made, you will receive an email to confirm receipt of your order.


Dispatching your order

Once we have received details of your order, we will dispatch the goods within 5 working days, excluding UK public holidays. You will receive an email confirmation once the product has been dispatched. Products are sent by Royal Mail and we cannot take responsibility for industrial action and delays.



All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone. You will have the option either to  wait until the item is available from stock or to cancel your order. 


Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. If you have made an error in ordering an incorrect product after this point, please contact us as soon as possible and we will endeavour to assist, if the order has not yet been shipped. 



The prices payable for goods that you order are as set out on our website. Where VAT applies, all prices are inclusive.  Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.


Payment terms

We  will  take  payment  upon  you submitting your order. We  accept  no  liability  if  a delivery is delayed because you did not give us the correct payment details. 


Delivery charges

Delivery charges vary according to the type of goods ordered, and are dictated by DPD. All orders unless specified otherwise will be dispatched on a first class signed for basis.  At this time we are only able to deliver to addresses within the United Kingdom. For exceptionally large or heavy goods, we may use a courier service. 



We will deliver the goods to the address you provide for delivery in your order. Please ensure this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered with your delivery address and instructions.


We will aim to deliver your goods within 30 days from the day after the day we received your order.  If  delivery  is  delayed  beyond  this  time,  we  will  contact  you  and  either  agree  a  mutually acceptable alternative date, or offer you a refund.



You  will  become  the  owner  of  the  goods  you  have  ordered  when  they  have  been  delivered  to  you.  Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. As such, risk of damage to or loss of the goods passes to you at the time of delivery to you.


Cancellation rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134  you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any personalised goods). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. 


Should you wish to cancel your order, please email or call us ASAP.


If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If  you cancel your contract but we have already processed the  goods for delivery, you should not unpack the goods when they are received by you and you must send the  goods back to us at our contact address at your own cost and risk as soon as possible. You must return the goods and the original packaging.


Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.


We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example, not providing the presentation packaging of the goods).


Cancellation by us

We reserve the right not to process your order if:

  • We have insufficient stock to deliver the goods you have ordered;

  • We do not deliver to your area; or

  • One or more of the goods you ordered was listed at an incorrect price due to 

  • a typographical error 


If we do not process your order for the above reasons, we will notify you by email and will recredit to your account any sum deducted by us, as soon as possible, but in any event within 14 days. 


Product defaults

If you have any questions or complaints about the goods please contact us.  You can do so by emailing


We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).


If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting)  or allow us to collect them from you. 

Ingesting products

All items supplied by Fire+Alchemy LTD are for entertainment purposes only.  No item purchased from us, unless at our in-person cafe, is for consumption by human or animal, unless expressly stated on the packing and/or our website.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Fire + Alchemy LTD. Any use  of this website  or  its  contents,  including  copying  or  storing in  whole or part,  is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose, particularly crystal or herb properties.


Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

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