We want you to love our products, classes and your overall customer experience with us. If you have a problem with your order, please email Fire + Alchemy, including details of your order number, reason for return, and if you would like a refund or replacement.  

You may return new and unused products within 14 days of delivery for a full refund of the cost of the goods only. Please return products with appropriate packaging (the original, undamaged packaging is best). We would advise that you get proof of postage just in case your parcel goes astray.

We endeavour to dispatch orders within 5 working days upon receipt of cleared payment from Monday to Friday, excluding UK Bank Holidays. Bank holidays and industrial action may cause a delay to receiving your goods. If for any reason there is any delay we will inform you as soon as we possibly can.

Packages are dispatched within the UK via DPD. Postage and packaging costs are non-refundable.